Returns & Exchanges

At Perfume Dubai, we want you to feel confident in your fragrance purchase. If you are not entirely satisfied, you may return unopened and unused products within 14 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team via email or our online portal with your order number and the reason for the return.

2

Secure Packaging

Place the original, unopened perfume bottle back into its authentic retail packaging and secure it in a sturdy shipping box to prevent damage.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our specialists verify the seal is intact, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing